In order to increase efficiency and availability, production environments and processes in the processing of wood, metal and plastic are increasingly being digitized. The support and service of production technology is also subject to increasing digitization.
In order to reduce support and service paths for users, the Altendorf Group offers a direct digital channel to the proven Altendorf service with the new myALTENDORFGROUP app. After registration, the customer can directly access the data of their own machines, as well as call up machine documentation and training videos.
If, for example, the function of the Altendorf sliding table saw or the Hebrock edge banding machine is disrupted in a carpentry workshop, the carpenter can use the app to contact an Altendorf service technician directly via chat or video support. This is then directly digital in operation and can provide support. Spare parts can also be requested and ordered directly via the app. With the help of the displayed service history, all service cases from the past can be accessed very easily.
“The new myALTENDORFGROUP app makes it easier for our customers to contact us. We can provide direct assistance via video support and thus contribute to the rapid availability of the machine. Of course, personal contact with our customers is always a priority for us, and the app is therefore an extension of our existing personal customer communication," says Jörg Woestkamp, Head of Service at the Altendorf Group.
In a further step, the app will also be made available to Altendorf Group dealers worldwide as a separate support tool.
The myALTENDORFGROUP app is now available for iOS and Android.
The Altendorf Group GmbH based in Minden/Westphalia is the world market leader for the manufacture of premium sliding table saws for manual wood, metal and plastic processing. The mechanical engineering company Hebrock has been part of the Altendorf Group since 2018. With the high-quality Hebrock edge banding machines, the group of companies is expanding its range and consolidating its future-oriented special position as a competent partner for the trade. Altendorf was founded in 1906 and has strong brand awareness worldwide. The most successful product is the sliding table saw F 45, also known as "The Altendorf" - it is an international synonym for the sliding table saw product category. The Altendorf Group has subsidiaries in Australia, China, India and the USA. The company operates production facilities in Hüllhorst and Minden, Germany, and in Qinhuangdao, China. Altendorf employs more than 360 people worldwide.